Real estate professionals have been facing challenges since Wednesday, with many losing access to their personal websites, lead services, and other tools provided by Boomtown, according to agents who spoke with Inman.
This article has been updated with more information about the issues the company is dealing with and its efforts to resolve them.
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Agents across the country have been expressing their frustrations online following an outage experienced by real estate software company BoomTown this week, affecting agents’ websites and access to tools. The company was acquired by Inside Real Estate early last year and the outage could have impacted thousands of agents, hampering their ability to engage with leads and clients.
On Friday, Inside Real Estate CEO Joe Skousen informed clients that the company had identified server issues and would gradually restore agent access to their tools over the weekend.
BoomTown serves agents in managing their websites for client marketing, and agents have reported difficulties in communication with clients during the outage. Some agents have been exploring alternative ways to reach clients, such as through email marketing platforms like Constant Contact and Mailchimp.
Agents have been seeking more information from the company and have taken to social media to demand answers about the outage and its resolution. Following inquiries from Inman, BoomTown sent an automated text message to clients promising updates through their Facebook communities and the status.boomtownroi.com page.
Representatives from Inside Real Estate have not yet responded to requests for comment. BoomTown spokesperson Lee Bressan mentioned that the company is focused on restoring services for their clients as a top priority.
If you are a BoomTown client, you can share your experiences with us via the email provided or in the comments section.
Real estate professionals have been facing issues with their personal websites and lead services provided by BoomTown, an acquisition of Inside Real Estate. The outage, impacting tens of thousands of agents, has left many unable to interact with leads and clients for several days. Despite efforts to restore access to tools over the weekend, agents continue to struggle with communication. Some have resorted to alternative methods such as using Constant Contact or Mailchimp to reach out to clients. There is frustration among agents due to the lack of communication and transparency from the company regarding the cause of the outage and timeline for a fix. Representatives from Inside Real Estate have not provided additional information or comments on the situation. The company has advised clients to monitor their website for updates and join Facebook communities for immediate information. Clients are encouraged to share their experiences with the company. The outage has highlighted the reliance of agents on technology tools for lead generation and client communication, underscoring the need for contingency plans in case of future disruptions.
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